HILTON

In the midst of the Covid 19 pandemic, Red Brick Road were briefed to develop a new engagement CRM programme for Hilton Honors which allowed Hilton to speak to its most loyal customer base at a time where they were unable to push heads on beds. Hilton Unlocked allows Hilton Honors customers an opportunity to discover the secrets of Hilton and gain access to the inner workings of the brand like never before. From exclusive recipes to Hilton chefs, to the first look at new hotel opening and exclusive Honors only deals, Hilton Unlocked has allowed Hilton to connect with their most loyal customer in a way they haven’t before.

The programme has been so successful that it has been rolled out across the whole of EMEA and the frequency of emails doubled from monthly to bi-monthly.

WHAT OUR CLIENTS SAY

“Red Brick Road grasped our needs for the rebrand from the very beginning and worked with us and our members to deliver it with passion and enthusiasm.

The feedback from our members and wider stakeholders was universally positive and I’m delighted we chose to work with Red Brick Road on the project.”

Tom Bartošák-Harlow, Head of External Relations

CPT

WHAT OUR CLIENTS SAY

“Working with the team at Red Brick Road was an absolute joy. They produced excellent work and met critical deadlines for us, even when requirements changed along the way. They were great sparring partners and gave us invaluable strategic and creative input. Most importantly, it was genuine fun to work with such kind and talented people.”

Alexandra Kleemann, CMO

Shpock

WHAT OUR CLIENTS SAY

“Working with Red Brick Road was a really positive experience. The team were really great, we enjoyed our interaction and found they delivered high quality work on time whilst being very flexible to work with. The strategic work is outstanding and revealed so much about our brand. We’re very happy with the overall outcome and excited about unlocking its potential as we move to implement the creative direction.”

Rachel Cowle, Global Marketing Director

Derwent

WHAT OUR CLIENTS SAY

“Thanks to the Red Brick Road team for all your support and being a great extension of the Hilton team.”

Kate Dixon, Director Enterprise and Hilton Honors Brand Marketing, EMEA

Hilton

WHAT OUR CLIENTS SAY

“I love our new TV commercial, I think it is a fantastic representation of our new positioning. Well done to Red Brick Road for such a great job.”

Kieran Hemsworth, Managing Director

Ginsters

WHAT OUR CLIENTS SAY

“Red Brick Road are a joy to work with. Alongside their strategic, creative and commercial expertise, they quickly got to grips with our cause and need. They took the trouble to truly understand autism, and the challenges facing children and their parents in a Covid environment. We were blown away by their proposal and its execution. The outcome is a product that means so much to families having a tough time right now, as well as raising vital funds.”

Danae Leaman-Hill, Director of Fundraising and Development

Ambitious About Autism